Privacy policy

ColliCare Group is a global logistics provider with headquarters at Deliveien 10, 1540 Vestby, Norway. When we collect and use your personal data in connection with our services or website, the relevant ColliCare company, usually the one you interact with, is the data controller under applicable data protection laws.

For website-related inquiries, the data controller is:

ColliCare Holding AS
Deliveien 10, 1540 Vestby, Norway
Email: privacy_policy@collicare.com

In this policy, “ColliCare”, “we”, and “us” refers to all companies within the ColliCare Group acting as data controllers or processors depending on the context.

We collect personal data when you:

• Use our services or request a quote
• Visit our website or use our online tools
• Subscribe to newsletters or marketing communications
• Apply for a job or submit a CV
• Contact us through forms, email, phone, or other channels
• Are referred to us or your data is shared with us by a third party, such as a business partner or subcontractor in connection with a shipment or service arrangement

We may collect the following types of personal data:

• Identification and contact details: name, email address, phone number, company, job title
• Shipping and logistics data: contact persons and addresses for pick-up or delivery, customs ID (where required)
• User data: IP address (anonymized), browser type, website usage patterns
• Marketing preferences: newsletter opt-ins or event participation
• Application data: CVs, qualifications, and related information if you apply for a job

We also collect anonymized, non-identifiable data through cookies and analytics tools. For more details, see our Cookie Policy.

Some personal data is necessary in order to use our services, for example, to arrange a shipment or respond to an inquiry. Where the provision of data is optional (such as for newsletter), this will be clearly indicated. You are always free to choose whether to provide optional data.

We use personal data to:

• Provide and manage logistics services, including processing requests, creating shipments, handling customs documentation, and delivering goods
   
• Respond to inquiries and provide quotes, whether submitted through our website, by email, or by phone
   
• Send newsletters, service updates, or marketing communications, based on your preferences and only with your consent
   
• Customize and improve your experience, including providing recommendations, tailoring content, and distributing physical or digital materials
   
• Generate statistics and analyze usage trends, such as how visitors find and navigate our site, in order to improve usability and site performance

Meet legal and compliance requirements, including obligations related to customs, taxation, safety, and data protection

We process personal data only when we have a legal basis under the GDPR. This includes:

• Performing a contract or taking steps before entering one
• Complying with legal obligations
• Our legitimate interests (e.g., website improvement, service follow-up)
• Your consent (e.g. for newsletters)

If we process your personal data based on your consent (for example, for marketing purposes), you may withdraw that consent at any time by contacting us at privacy_policy@collicare.com or using the unsubscribe link provided in our emails.

We may share your personal data with trusted third parties where necessary to provide our services, manage operations, or comply with legal obligations. These include:

• Subcontractors and logistics partners involved in the transport, delivery, or storage of goods
• IT and cloud service providers such as CRM and operational systems
• Other ColliCare Group companies to coordinate cross-border services, manage shared customer relationships, or provide internal group services such as IT support, finance, or customer service functions across entities

All third parties are bound by contractual obligations to process your data securely, only for the intended purposes, and in compliance with applicable data protection laws.

Some recipients may be located outside the EU/EEA. In such cases, we ensure that appropriate safeguards are in place, such as EU Standard Contractual Clauses or other legally recognized mechanisms, to ensure an adequate level of protection for your personal data.

We do not sell your personal data, and we do not allow third parties to use it for their own purposes without your consent.

We retain personal data only as long as necessary to fulfil the purposes described above or to comply with legal obligations.

For example:

• Personal data related to customer relationships is generally retained for up to 3 years from the date of last activity (such as a shipment, inquiry, or login) unless a longer retention period is required by law.
   
• Newsletter data is deleted if you unsubscribe

You may request deletion of your personal data at any time by contacting us.

Under applicable data protection laws, you have the right to:

• Access your personal data
• Request correction or deletion
• Object to or restrict processing
• Withdraw your consent at any time
• File a complaint with a data protection authority

To exercise your rights, contact us at: privacy_policy@collicare.com.

You also have the right to lodge a complaint with your local data protection authority. For example, if your concern relates to ColliCare Holding AS, you may contact the Norwegian Data Protection Authority (Datatilsynet).

For questions or concerns, contact:

ColliCare Holding AS
Deliveien 10, 1540 Vestby, Norway
Tel: +47 69 20 95 00
Email: privacy_policy@collicare.com

ColliCare Holding AS acts as the representative of other ColliCare Group entities in matters relating to this Privacy Policy and the handling of personal data.

We may update this Privacy Policy from time to time. When we make changes, we will revise the “last updated” date at the top of this page. We encourage you to review the Privacy Policy periodically to stay informed about how we protect your personal data. The most current version will always be available on our website.